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Frequently asked questions

Using your own pictures or ideas

How can I use my own pictures?

It's possible to use your own pictures in our configurator, you can simply upload and use them there! We always check if the quality of your image is suitable for the size of your kitchen splashback. We use a minimal resolution of 3350 pixels per 100 cm. If you want a wall panel of 300 cm your image should have at least 9.000 pixels. If you have any doubts about the quality of your images, you can always send them to us through wetransfer. We will then determine what we can do for you. With our special software we might be able to enlarge your image a little bit, we can also show you what printing quality you can expect when we use your pictures.

Why do I have to use Wetransfer to e-mail my pictures to you?

Image files are often very large, a lot of mail clients make small changes to your files to make them more suitable for sending. This makes them harder to work with and might it end up making your image file unusable. Through Wetransfer we can download your original files. This ensures the highest possible quality. 

Can I also use an image I found on a stock website?

We collaborate with istock.com, shutterstock.com and adobestock.com. You can search for the perfect images there. You don't need to buy the pictures yourself, we do that for you. This way we make sure you're not buying any images that later apear to be unusable. Only when you are completely satisfied with the proposed design we will buy the specific image. The costs of the image will be added to your bill. A stockphoto often costs € 9.68 (1 credit), although some are € 29.04 (3 credits).

Does the configurator warn me when my pictures are of insufficient quality?

When you want to use your own photos you can upload them into the configurator. Before you order you can contact us to have your photo's checked for quality. We chose not to work with an automatic warning system, there are often things we can do to improve the quality and we want to give you that service.

Can I choose different colours?

Our backgrounds are white by default, this shade of white comes closest to RAL9016. Do you want a different background colour that matches the rest of your interiour? Let us know! Keep in mind though that we can never perfectly match that colour but we can come very close to it. If you want to be sure, ask us for some samples. E-mail us to see what the possiblities are.

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